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  • Be Cautious When Scanning QR Codes!

    A new scam is circulating, and our article provides valuable insights on how to recognize and avoid falling prey to it. QR codes are everywhere these days. You can find them on restaurant menus, flyers, and posters. They’re used both offline and online. QR codes are convenient and easy to use. You just scan them with your smartphone camera. You’re then directed to a link, a coupon, a video, or some other online content. With the rise in popularity of QR codes comes an unfortunate dark side. Cybercriminals are exploiting this technology for nefarious purposes. Scammers create fake QR codes. They can steal your personal information. They can also infect your device with malware or trick you into paying money. It's crucial to exercise caution when scanning QR codes. This emerging scam highlights the potential dangers lurking behind those seemingly innocent squares. The QR Code Resurgence QR codes were originally designed for tracking parts in the automotive industry. They have experienced a renaissance in recent years. As a result, they’re used as a form of marketing today. They offer the convenience of instant access to information. You simply scan a code. They’ve become an integral part of various industries, including retail and hospitality. Unfortunately, cybercriminals are quick to adapt. A new phishing scam has emerged, exploiting the trust we place in QR codes. How the Scam Works The scammer prints out a fake QR code. They place it over a legitimate one. For example, they might stick it on a poster that advertises a product discount or a movie. You come along and scan the fake QR code, thinking it’s legitimate. The fake code may direct you to a phishing website. These sites may ask you to enter sensitive data. Such as your credit card details, login credentials, or other personal information. Or scanning the QR code may prompt you to download a malicious app. One that contains malware that can do one or more of the following: Spy on your activity Access your copy/paste history Access your contacts Lock your device until you pay a ransom The code could also direct you to a payment page. A page that charges you a fee for something supposedly free. Here are some tactics to watch out for. Malicious Codes Concealed Cybercriminals tamper with legitimate QR codes. They often add a fake QR code sticker over a real one. They embed malicious content or redirect users to fraudulent websites. Fake Promotions and Contests Scammers often use QR codes to lure users into fake promotions or contests. When users scan the code, it may direct them to a counterfeit website. The website may prompt them to provide personal information. This can lead to potential identity theft or financial fraud. Malware Distribution Some malicious QR codes start downloads of malware onto the user's device. This can result in compromised security. Including unauthorized access to personal data and potential damage to the device's functionality. Stay Vigilant: Tips for Safe QR Code Scanning Verify the Source Be cautious when scanning QR codes from unknown or untrusted sources. Verify the legitimacy of the code and its source. This is especially true if it prompts you to enter personal information. Use a QR Code Scanner App Consider using a dedicated QR code scanner app. Use that rather than the default camera app on your device. Some third-party apps provide extra security features such as code analysis and website reputation checks. Inspect the URL Before Clicking Before visiting a website prompted by a QR code, review the URL. Ensure it matches the legitimate website of the organization it claims to represent. Avoid Scanning Suspicious Codes Trust your instincts. If a QR code looks suspicious, refrain from scanning it. Scammers often rely on users' curiosity. Be careful when scanning QR codes that you see in public places. Don't scan them if they look suspicious, damaged, or tampered with. Exercising caution is paramount. Update Your Device and Apps Keep your device's operating system and QR code scanning apps up to date. Regular updates often include security patches that protect against known vulnerabilities. Be Wary of Websites Accessed via QR Code Don't enter any personal information on a website that you accessed through a QR code. This includes things like your address, credit card details, login information, etc. Don't pay any money or make any donations through a QR code. Only use trusted and secure payment methods. Contact Computer Corner About Phishing Resistant Security Solutions QR codes can be useful and fun. But they can also be dangerous if you're not careful. Always scan them with caution. Protect yourself from scammers who want to take advantage of your curiosity. This scam falls under the umbrella of phishing. Phishing is one of the most dangerous modern risks for individuals and organizations. If you need help ensuring your devices are phishing resistant, just let us know. Contact a Computer Corner Tech Advisor today to learn more. Article used with permission from The Technology Press.

  • Safeguard your smart home with knowledge!

    Let Computer Corner help you learn 9 signs that might indicate a security breach in your connected devices. Smart home devices are becoming more popular and convenient. But they also pose some serious security risks. Hackers can target these devices to access your personal information as well as spy on your activities or cause damage to your home. Often the dangers of smart home devices fall under the radar. Seventy-five percent of people feel some level of distrust about the use of their data. Yet most people are willing to use smart home technology. As we enjoy the convenience of smart living, it's crucial to be vigilant about cyber threats. A hacker may have compromised your smart system without you even knowing it. How can you tell if a hacker has compromised your smart home device? Here are some signs to look out for. 1. Unexpected Behavior Unexpected behavior is the first sign someone has compromised your smart home device. If your device starts acting erratically, it's time to investigate. Erratic behavior can include: ·         Lights flickering ·         Thermostat settings changing ·         Smart locks behaving unpredictably Hackers often manipulate smart devices to create disturbances. Noticing these irregularities early can prevent further damage. 2. Unusual Network Traffic Monitoring your home network is a fundamental aspect of cybersecurity. Have you observed a sudden surge in data usage? Noticed unusual patterns in network traffic? If so, this could indicate unauthorized access. Hackers may exploit your smart devices to launch attacks or steal sensitive information. Regularly check your router's activity logs. This helps you stay vigilant against abnormal network behavior. 3. Strange Sounds or Voices Smart speakers and voice-activated assistants have become commonplace in many households. If you start hearing unfamiliar voices or strange sounds from these devices, it's a red flag. Hackers may use compromised devices to eavesdrop or communicate with household members. This poses serious privacy concerns. Ensure that your smart devices are only responding to authorized voices. 4. Device Settings Modification Smart devices offer customizable settings to cater to individual preferences. Have you noticed unauthorized changes to these settings such as alterations in camera angles, sensor sensitivity, or device preferences? If so, there's a high likelihood that a hacker has compromised your device. Regularly review and update your device settings. This helps you maintain control over your smart home ecosystem. 5. Unexplained Data Transfers Smart devices often collect and send data to the cloud for analysis or storage. Keep an eye on your device's data usage. Be wary of unexplained data transfers. Hackers may exploit vulnerabilities to extract sensitive information from your devices. Regularly review the data usage patterns of your smart devices. This helps you to identify any suspicious activity. 6. Device Inaccessibility Suddenly finding yourself locked out of your smart home devices could be a sign of hacking. Hackers may change passwords or enable two-factor authentication without your consent. They can take control of your accounts. This renders you unable to access or manage your devices. Always act promptly to regain control. Secure your accounts if you suspect unauthorized access. 7. New or Unknown Devices on the Network Regularly review the list of devices connected to your home network. Do you spot unfamiliar or unauthorized devices? If so, it’s a clear sign that someone may have breached your network. Hackers often connect to your network. They do this to exploit vulnerabilities in smart devices or launch attacks. Secure your network with strong passwords. Also, consider implementing network segmentation for added protection. 8. Frequent Software Glitches Smart devices receive regular software updates. These updates patch vulnerabilities and enhance security. Have you noticed frequent software glitches? Or has your device failed to update? It could be a sign of interference by a malicious actor. Ensure that your smart devices are running the latest firmware. This ensures it has the latest security patches and bug fixes installed. 9. Emails or Messages Confirming Changes You Didn't Make Some smart devices send notifications or emails to confirm changes. Such as changes in settings, passwords, or device access. Did you receive such confirmations for actions you didn't take? If so, this is a clear sign of unauthorized access. Take immediate action to secure your account. This includes changing passwords and reviewing access permissions. Need a Cybersecurity Assessment to Prevent an Unexpected Breach? As our homes become smarter, so must our approach to cybersecurity. Remember, smart home devices can make your life easier and more comfortable. But they also need careful maintenance and protection. Need some guidance? We can help you ensure that your smart home remains a secure haven of innovation. Instead of a vulnerable target for cyber threats. Contact a Computer Corner Tech Advisor today to schedule a smart home security consultation or to sign up for our Secure VIP Program. Article used with permission from The Technology Press.

  • The cybersecurity landscape is evolving, and so should your strategies.

    Cybersecurity is a constantly evolving field. There are new threats, technologies, and opportunities emerging every year. As we enter 2024, organizations need to be aware of current and future cyber threats. Businesses of all sizes and sectors should plan accordingly. Staying ahead of the curve is paramount to safeguarding digital assets. Significant changes are coming to the cybersecurity landscape. Driving these changes are emerging technologies and evolving threats. As well as shifting global dynamics. Join Computer Corner as we explore key cybersecurity predictions for 2024 that you should consider. 1. AI Will Be a Double-edged Sword Artificial intelligence (AI) has been a game-changer for cybersecurity. It has enabled faster and more accurate threat detection, response, and prevention. But AI also poses new risks such as adversarial AI, exploited vulnerabilities, and misinformation. For example, malicious actors use chatbots and other large language models to generate: ·         Convincing phishing emails ·         Fake news articles ·         Deepfake videos This malicious content can deceive or manipulate users. Organizations will need to put in place robust security protocols. This includes embracing a human-in-the-loop approach as well as regularly tracking and reviewing their AI systems. These steps will help them mitigate these risks and harness the power of AI for a more secure future. 2. Quantum Computing Will Become a Looming Threat Quantum computing is still a few years away from reaching its full potential. But it is already a serious threat to the security of current encryption standards. Quantum computers can potentially break asymmetric encryption algorithms. These algorithms are widely used to protect data in transit and at rest. This means that quantum-enabled hackers could compromise sensitive data, like financial transactions. Organizations will need to start preparing for this scenario. They can do this by assessing their potential risks first. Then, adopting quantum-resistant technologies and deploying quantum-safe architectures. 3. Hacktivism Will Rise in Prominence Hacktivism is the use of hacking techniques to promote a political or social cause. Such as exposing corruption, protesting injustice, or supporting a movement. Hacktivism has been around for decades. But it's expected to increase in 2024. Particularly during major global events. These may include the Paris Olympics and the U.S. Presidential Election as well as specific geopolitical conflicts. Hacktivists may target organizations that they perceive as adversaries or opponents. This can include governments, corporations, or media outlets. These attacks can disrupt their operations as well as leak their data or deface their websites. Organizations will need to be vigilant against potential hacktivist attacks. This includes being proactive in defending their networks, systems, and reputation. 4. Ransomware Will Remain a Persistent Threat Ransomware is a type of malware that encrypts the victim's data. The attacker then demands a ransom for its decryption. Ransomware has been one of the most damaging types of cyberattacks in recent years. In 2023, ransomware attacks increased by more than 95% over the prior year. Ransomware attacks are likely to continue increasing in 2024. Due to new variants, tactics, and targets emerging. For example, ransomware attackers may leverage AI to enhance their encryption algorithms.  As well as evade detection and customize their ransom demands. Hackers may also target cloud services, IoT devices, or industrial control systems. This could cause more disruption and damage. Organizations will need to put in place comprehensive ransomware prevention and response strategies. Including: ·         Backing up their data regularly ·         Patching their systems promptly ·         Using reliable email and DNS filtering solutions ·         Educating their users on how to avoid phishing emails 5. Cyber Insurance Will Become More Influential Cyber insurance covers the losses and liabilities resulting from cyberattacks. It has become more popular and important in recent years. This is due to cyberattacks becoming more frequent and costly. Cyber insurance can help organizations recover from cyber incidents faster and more effectively. It provides financial compensation, legal help, or technical support. But cyber insurance can also influence the security practices of organizations. More cyber insurers may impose certain requirements or standards on their customers such as implementing specific security controls or frameworks. Organizations will need to balance the benefits and costs of cyber insurance as well as ensure that they are in compliance with their cyber insurers' expectations. Be Proactive About Cybersecurity – Schedule an Assessment It's clear that the cybersecurity landscape will continue to evolve rapidly. Organizations and individuals must proactively prepare for emerging threats. This includes adopting advanced technologies and prioritizing workforce development as well as staying abreast of regulatory changes. Put a comprehensive cybersecurity strategy in place. One that encompasses these predictions. This will help you navigate the digital frontier with resilience and vigilance. Need help ensuring a secure and trustworthy digital environment for years to come? Computer Corner's Secure VIP program for businesses and individuals will help keep your online data secure. Contact a Computer Corner Tech Advisor today to schedule a cybersecurity assessment. Article used with permission from The Technology Press.

  • Upgrade your browsing experience.

    Microsoft Edge unveils its newest features, transforming your workspaces and enhancing security with a built-in VPN. Microsoft Edge continues to redefine user experiences. This is due to Microsoft’s commitment to innovation. The latest updates bring a host of features. These are designed to enhance productivity, security, and browsing satisfaction. Chrome may have been number one for years. But Edge has been steadily gaining popularity. It is now the third most popular browser worldwide. Overtaking Firefox a while back, it’s now just behind Chrome (1) and Safari (2). From personalized workspaces to a built-in VPN, Microsoft Edge is not just a browser. It's a comprehensive toolkit for users navigating the digital landscape. Let Computer Corner help you delve into the newest Microsoft Edge features. They promise to elevate your online journey. A New Era of Productivity: Microsoft Edge Workspaces Introduction to Workspaces Workspaces in Microsoft Edge represent a paradigm shift. A shift in how users organize and manage their online tasks. Imagine having a dedicated space for each project. One that seamlessly integrates relevant tabs, documents, and websites. Microsoft Edge Workspaces makes this a reality. It allows users to create custom workspaces. Each workspace represents different aspects of their digital lives. Whether you're working on a project, planning a trip, or pursuing a hobby. Workspaces offer a tailored and organized browsing environment. Key Features of Microsoft Edge Workspaces Personalization: Users can customize Workspaces with a unique name and color. This makes it easier to distinguish between different projects or activities. Easy Access: With a single click, users can switch between Workspaces. This instantly transitions them between different sets of tabs and online resources. Users associate each Workspace with specific projects or interests. Persistence: Workspaces keep their configurations. This is the case even when users close and reopen the browser. This ensures that users can seamlessly resume their work. There is no need to reconstruct their customized environments each time. Efficient Task Management: Workspaces make task-focused browsing easier, minimizing distractions. This helps users maintain focus on the specific project or activity at hand. Enhanced Security with Edge Secure Network VPN Built-in VPN Microsoft Edge takes a giant leap in prioritizing user privacy and security. The Edge Secure Network uses a new built-in VPN. VPNs, or Virtual Private Networks, encrypt internet connections. This helps ensure a secure and private browsing experience. Microsoft Edge now provides users with 5GB of free VPN data per month. This further protects their online presence. Key Benefits of the VPN in Microsoft Edge Enhanced Privacy: VPNs mask users' IP addresses. This makes it challenging for malicious actors to track their online activities. This is particularly crucial when accessing public Wi-Fi networks. As well as sensitive information. Secure Browsing: The VPN has an encrypted connection. This ensures that data transmitted between the user's device and internet is secure. It reduces the risk of interception by hackers. Geographic Consistency: Edge’s VPN will mask your specific location. Websites will see a location similar to yours. So, when you look up movie times or nearby services, you see what you expect. You cannot choose a specific region to route traffic from. Complimentary 5GB Data: Microsoft Edge users receive 5GB of free VPN data each month. To conserve the data limit, content streaming sites aren’t routed through the VPN. These are sites like Netflix, Hulu, Disney+, etc. Other New Features Added to Microsoft Edge Browser Microsoft is continuously updating Edge. Here are a few more new features you can enjoy. Autofill for Forms: Edge makes filling out forms online easier. It will suggest completions when you start typing into fields. This includes name, email, address, etc. Web Capture: Using Web Capture in Edge makes it easy to take a screenshot. You can select an area or a full page. Then paste it into any of your files. Copilot: Use the Copilot icon at the top of Edge to access AI features. This includes creating AI-generated images. As well as creating quick email drafts and more. Read Aloud: Need to step away from the screen for a moment? Let Edge read content for you out loud. Enabling you to multi-task like there’s no tomorrow! Get Help Exploring Your Microsoft Services Microsoft Edge establishes itself as a comprehensive solution. It’s great for those seeking a more productivity-focused browser. As well as a secure and private online environment. Microsoft Edge's latest features enhance the way we work, explore, and connect. Is your company in need of help exploring what Microsoft has to offer? From Edge enhancements to Microsoft 365 tools, Computer Corner has experts to guide you. Don’t miss out on all that these solutions have to offer. Computer Corner's Microsoft experts can help set up, manage, and secure your digital workflows. Contact a Computer Corner Tech Advisor today to schedule a chat. Article used with permission from The Technology Press.

  • Think browser extensions are harmless? Think again!

    Our latest article delves into the dangers that might be lurking in your extensions and how they can compromise your online security. Browser extensions have become as common as mobile apps. People tend to download many and use few. There are over 176,000 browser extensions available on Google Chrome alone. These extensions offer users extra functionalities and customization options. While browser extensions enhance the browsing experience, they also pose a danger. Which can mean significant risks to online security and privacy. In this article, Computer Corner will unravel the dangers associated with browser extensions. We’ll shed light on the potential threats they pose. As well as provide insights into safeguarding your online presence. The Allure and Perils of Browser Extensions Browser extensions are often hailed for their convenience and versatility. They are modules that users can add to their web browsers. They extend functionality and add customizable elements. From ad blockers and password managers to productivity tools, the variety is vast. But the ease with which users can install these extensions is a weakness. Because it also introduces inherent security risks. Next, we’ll delve into the hazards associated with browser extensions. It is imperative to strike a balance between the benefits and dangers. Key Risks Posed by Browser Extensions Privacy Intrusions Many browser extensions request broad permissions. If abused, they can compromise user privacy. Some of these include accessing browsing history and monitoring keystrokes. Certain extensions may overstep their intended functionality. This can lead to the unauthorized collection of sensitive information. Users often grant permissions without thoroughly reviewing them. This causes them to unintentionally expose personal data to potential misuse. Malicious Intent There are many extensions developed with genuine intentions. But some extensions harbor malicious code. This code can exploit users for financial gain or other malicious purposes. These rogue extensions may inject unwanted ads. As well as track user activities or even deliver malware. These extensions often use deceptive practices. They make it challenging for users to distinguish between legitimate and malicious software. Outdated or Abandoned Extensions Extensions that are no longer maintained or updated pose a significant security risk. Outdated extensions may have unresolved vulnerabilities. Hackers can exploit them to gain access to a user's browser. As well as potentially compromising their entire system. Without regular updates and security patches, these extensions become a liability. Phishing and Social Engineering Some malicious extensions engage in phishing attacks. As well as social engineering tactics. These attacks can trick users into divulging sensitive information. This can include creating fake login pages or mimicking popular websites. These tactics lead unsuspecting users to unknowingly provide data. Sensitive data, like usernames, passwords, or other confidential details. Browser Performance Impact Certain extensions can significantly impact browser performance. This can happen due to being poorly coded or laden with unnecessary features. This results in a subpar user experience. It can also lead to system slowdowns, crashes, or freezing. An extension's perceived benefits may attract users. But they end up unwittingly sacrificing performance. Mitigating the Risks: Best Practices for Browser Extension Security 1. Stick to Official Marketplaces Download extensions only from official browser marketplaces. Such as those connected with the browser developer (Google, Microsoft, etc.). These platforms have stringent security measures in place. This reduces the likelihood of encountering malicious software. 2. Review Permissions Carefully Before installing any extension, carefully review the permissions it requests. Be cautious if an extension seeks access to unusual data. Such as data that seems unrelated to its core functionality. Limit permissions to only what is essential for the extension's intended purpose. 3. Keep Extensions Updated Regularly update your browser extensions. This ensures you have the latest security patches. Developers release updates to address vulnerabilities and enhance security. If an extension is no longer receiving updates, consider finding an alternative. 4. Limit the Number of Extensions It’s tempting to install several extensions for various functionalities. But each added extension increases the potential attack surface. Only install extensions that are genuinely needed. Regularly review and uninstall those that are no longer in use. 5. Use Security Software Use reputable antivirus and anti-malware software. This adds an extra layer of protection against malicious extensions. These tools can detect and remove threats that may bypass browser security. 6. Educate Yourself Stay informed about the potential risks associated with browser extensions. Understand the permissions you grant. Be aware of the types of threats that can arise from malicious software. Education is a powerful tool in mitigating security risks. 7. Report Suspicious Extensions If you encounter a suspicious extension, report it. You should report it to the official browser extension marketplace and your IT team. This proactive step helps browser developers take prompt action. That action protects users from potential threats. 8. Regularly Audit Your Extensions Conduct regular audits of the extensions installed on your browser. Remove any that are unnecessary or pose potential security risks. Maintain a lean and secure browsing environment. This is a key aspect of online security. Contact Us for Help with Online Cybersecurity Browser extensions are just one way you or your employees can put a network at risk. Online security is multi-layered. It includes protections from phishing, endpoint threats, and more. Don’t stay in the dark about your defenses. Computer Corner can assess your cybersecurity measures and provide proactive steps for better protection. Contact a Computer Corner Tech Advisor today to schedule a chat. Article used with permission from The Technology Press.

  • Are your smart home devices invading your privacy?

    According to experts, the answer might be yes! Dive into our latest article to uncover the potential risks and learn how to secure your connected home. The integration of smart home devices has become synonymous with modern living. They offer convenience, efficiency, and connectivity at our fingertips. But a recent study has raised concerns about the darker side of these smart gadgets. It suggests that our beloved smart home devices may be spying on us. It’s natural these days to invite these devices into your home. Yet there is also the need to scrutinize their privacy implications. We’ll shed some light on the potential surveillance risks posed by smart home devices. Computer Corner is here to help safeguard your privacy in an era of increasing connectivity. The Silent Observers in Our Homes Smart home devices can range from voice-activated assistants to connected cameras and thermostats. They have woven themselves seamlessly into the fabric of our daily lives. These gadgets promise to make our homes smarter and more responsive to our needs. But a study by consumer advocate group Which? raises unsettling questions. What is the extent to which they may be eavesdropping on our most private moments? The study examined the data practices of popular smart home devices. Including those by Google and Amazon. It revealed a landscape where the lines between convenience and surveillance blur. Key Findings from the Study The study scrutinized several popular smart home devices. Such as smart TVs, doorbell cameras, and thermostats. It uncovered several alarming revelations. Widespread Data Sharing A significant number of smart home devices share user data with third-party entities. This data exchange is often unbeknownst to users. It raises concerns about the extent to which companies are sharing our personal data as well as doing so without explicit consent. Potential for Eavesdropping Voice-activated devices, like Alexa, are common. Smart speakers and assistants were found to be particularly susceptible to potential eavesdropping. The study revealed some eyebrow-raising information. There were instances where these devices recorded and transmitted unintentional audio data. This poses privacy risks especially for users who may unknowingly be under constant auditory surveillance. Lack of Transparency One of the most disturbing aspects highlighted by the study is the lack of transparency. Data practices are often obscured under mountains of text. Many smart home device manufacturers fail to provide clear and comprehensive information. Including details about how they collect, store, and share user data. This leaves consumers in the dark about potential privacy implications from connected homes. But what you don’t know can hurt you in this case. Security Vulnerabilities The study also identified security vulnerabilities in certain smart home devices. This highlights the risk of unauthorized access to sensitive information. Inadequate security measures could potentially expose users to cyber threats as well as compromising the integrity of their smart home ecosystems. Navigating the Smart Home Landscape Safely Here are the key steps to navigate the smart home landscape safely. 1. Research Device Privacy Policies Before purchasing a smart home device, carefully review the manufacturer’s privacy policy. Look for transparency about things like: Data collection Sharing practices Security measures in place to protect user information 2. Optimize Privacy Settings Take advantage of privacy settings offered by smart home devices. Many devices allow users to customize privacy preferences. These can include disabling certain data-sharing features as well as adjusting the sensitivity of voice-activated functionalities. 3. Regularly Update Firmware Ensure that your smart home devices have the latest firmware updates. Manufacturers often release updates to address security vulnerabilities as well as enhance device performance. Regular updates help fortify your devices against potential cyber threats. 4. Use Strong Passwords Put in place strong, unique passwords for each smart home device. Avoid using default passwords. These are often easy targets for hackers. Strengthen your home network security to protect against unauthorized access. 5. Consider Offline Alternatives Research whether you can achieve certain smart home functionalities with offline alternatives. If you can, opt for devices that operate offline or have limited connectivity. This can reduce the potential for data exposure. 6. Limit Voice-Activated Features If privacy is a top concern, consider limiting or disabling voice-activated features. This reduces the likelihood of inadvertent audio recordings and potential eavesdropping. 7. Regularly Audit Connected Devices Periodically review the smart home devices connected to your network. Seeing just how many there are may surprise you. Remove any devices that are no longer in use. Or that lack adequate security measures. Keep a lean and secure smart home ecosystem to mitigate your risk. Don’t Leave Your Smart Home Unprotected – Schedule a Security Review The connected era invites us to embrace technological advancements. But we need to do it responsibly. You don’t want the convenience of smart home devices to compromise your data privacy. Just how secure is your smart home and Wi-Fi network? Need to find out? We can help. Contact a Computer Corner Tech Advisor today to schedule a smart home security review. Article used with permission from The Technology Press.

  • Small Businesses Are Harnessing the Power of Generative AI

    From creative content to personalized customer experiences, discover how this innovative technology is transforming the game. Staying ahead in business often means embracing cutting-edge technologies. New tools can unlock new avenues for growth. Especially for small businesses. SMBs are often looking for affordable ways to gain a competitive advantage. One such transformative force is Generative Artificial Intelligence (GenAI). This is a technology that goes beyond automation and the AI we used to know. It can create content, solutions, and possibilities before unimaginable. It’s so revolutionary that it’s hard to go online without seeing it everywhere. Do you have a small business seeking to grow? Looking for innovative ways to navigate the competitive landscape? Generative AI can be a powerful ally. It can drive creativity, efficiency, and growth. Let’s look at how small businesses are harnessing the potential of Generative AI. Using it to elevate their marketing strategies, streamline operations, and foster innovation. The Rise of Generative AI in Small Business Marketing The landscape of small business marketing is evolving rapidly. The integration of AI technologies is reshaping strategies for growth. Small businesses are turning to GenAI to enhance their marketing efforts. This is one example of how they are leveraging it to improve profitability. 60% of SMBs say attracting new customers is their biggest challenge. While 30% say it’s marketing to prospective clients. Not surprisingly, 74% expressed interest in using AI to help. 91% of surveyed SMBs say AI has made their business more successful. This advanced form of AI enables businesses to generate things like: ·         Images ·         Ideas ·         Customer solutions Companies can do it at the push of a button. This reduces manual effort and unlocks new possibilities for creativity. How Are Small Businesses Using GenAI? 1. Image & Content Creation and Personalization Generative AI is revolutionizing image and content creation. It automates the generation of diverse and engaging visuals. Using text prompts, you can generate countless image styles. Plus, create photos and graphics that resonate with target audiences. Small businesses can leverage GenAI to personalize marketing messages. This improves customer engagement and builds stronger connections. 2. Enhanced Customer Experience Small businesses strive to differentiate themselves through exceptional customer experiences. Generative AI can play a pivotal role. AI-powered chatbots and virtual assistants provide instant responses. They offer a seamless and efficient communication channel. This enhances customer satisfaction. It also frees up staff to focus on strategic aspects of relationship management. 3. Data Analysis and Decision-Making Generative AI excels at analyzing vast datasets. As well as extracting insights and informing data-driven decision-making. Small businesses can harness the power of AI algorithms. It can help them understand market trends as well as customer behaviors and competitive landscapes. This data-driven approach enables more informed marketing strategies. This helps business owners optimize resource allocation. As well as maximize the impact of marketing campaigns. 4. Innovative Product Development The creative capabilities of GenAI extend to product development. Businesses can use AI to generate innovative ideas and concepts. This includes designing new products and refining existing ones. AI-driven tools provide a unique perspective. One that can spark creativity. As well as set small businesses on a path of continuous innovation. 5. Efficient Social Media Management Social media has become a cornerstone of small business marketing. Generative AI is streamlining social media management. AI tools can analyze social media trends. They can also schedule posts for optimal engagement. And even generate relevant hashtags and captions. This automation allows small businesses to maintain a consistent social media presence. Empowering Small Businesses for Future Growth Generative AI stands at the forefront of technological innovation. It offers small businesses a gateway. One to enhance creativity, efficiency, and growth. Those who harness the power of AI will gain a competitive edge. It can help smaller companies reach new heights of success. As well as do it affordably. Small businesses that embrace GenAI can streamline their operations and marketing. They can also foster a culture of innovation that propels them into the future. We’re now in a world where adaptability is key. GenAI provides small businesses with the tools to keep pace with industry changes. It also gives them the power to lead the way. The growth potential unlocked by Generative AI extends beyond marketing. It permeates every aspect of business operations. This paves the way for a future where small businesses thrive. Well, the ones that capitalize on the innovation and strategic advantage. Get Expert Guidance to Keep Your SMB Technologically Competitive Things have always moved fast in the digital world. But GenAI seems to have accelerated that even more. Don’t let your small business get left behind. Our team of technology experts can help. We’ll take a look at your current business needs. As well as how your technology is meeting them. Next, we’ll explore ways that newer solutions can cut costs and improve efficiency. Contact a Computer Corner Tech Advisor today to schedule a chat. Article used with permission from The Technology Press.

  • The Ripple Effect of a Data Breach

    Discover real-life examples of how a single breach can cost businesses for years. In the digital age, data is the lifeblood of businesses. It fuels operations, decision-making, and customer interactions. But there is a dark underbelly of this data-centric landscape. It's the persistent threat of data breaches. The repercussions of a data breach extend far beyond the immediate aftermath. They often haunt businesses for years. Only 51% of data breach costs occur within the first year of an incident. The other 49% happen in year two and beyond. ·         Breach detection ·         Containment ·         Customer notification Beyond those, businesses face long-term expenses. These relate to legal battles, regulatory fines, and reparations. Regulatory penalties are just one facet of the financial repercussions. Others include potential legal actions from affected individuals. As well as class-action lawsuits adding to the monetary strain. Reputation Damage The impact on a business's reputation is arguably the most enduring consequence. Customers lose trust in a company's ability to protect their sensitive information. This loss of trust can result in a decline in customer retention. As well as acquisition difficulties and long-lasting damage to the brand image. Rebuilding a tarnished reputation takes time. It also takes concerted efforts. These may involve public relations campaigns and enhanced security measures. These actions help assure stakeholders of renewed commitment to data protection. Regulatory Scrutiny Regulatory bodies increasingly hold businesses accountable for safeguarding consumer data. A data breach triggers regulatory scrutiny. This may lead to fines and ongoing compliance requirements. Regulatory authorities take a stringent stance on data security. As well as on companies that fail to meet cybersecurity standards. The fallout includes financial penalties. As well as increased oversight and mandatory security improvements. Operational Disruption The aftermath of a data breach disrupts normal business operations. Companies must take remediation efforts and put in place enhanced security measures. These can divert resources away from core business functions. The company feels the impact across departments, affecting productivity and efficiency. The ripple effect of operational disruption can extend for years. This impedes growth and hinders the organization's ability to adapt to market changes. Customer Churn and Acquisition Challenges A data breach often leads to customer churn. Individuals lose confidence in the business's ability to protect their data. Acquiring new customers becomes challenging. Potential clients are wary of associating with a brand that has suffered a breach. The prolonged effects on customer acquisition can hinder the company's growth. As well as its market competitiveness. A Cautionary Tale for Businesses Everywhere The repercussions of a data breach extend far beyond the immediate incident. They can impact the financial health and reputation of a business for years. As well as its regulatory standing. The frequency and sophistication of cyber threats continue to rise. Proactive cybersecurity measures are not just a necessity. They are a strategic imperative for safeguarding the long-term success of businesses. The true cost of a data breach is not always immediately evident. It's a complex interplay of things like: ·         Financial penalties ·         Reputation damage ·         Regulatory consequences ·         Operational disruption These impacts can persist for years. It’s important to learn from real-world examples. As well as focusing on robust cybersecurity measures. This helps businesses mitigate the risks associated with data breaches. As well as safeguarding their immediate interests and their long-term viability. Need a Cybersecurity Assessment to Prevent an Unexpected Breach? There are many ways that hackers can breach a network. From endpoints to cloud tools, you must run a tight security ship. Need some help? Schedule a cybersecurity assessment today. This is the first positive step into understanding and addressing your risk. As well as avoiding the consequences of a data breach. Contact a Computer Corner Tech Advisor today to schedule a chat. Article used with permission from The Technology Press.

  • Embrace the future of work!

    From cloud solutions to collaborative tools, discover how to boost efficiency and stay competitive. Technology plays a pivotal role in driving efficiency, productivity, and competitiveness. For small businesses, workforce technology modernization is both an opportunity and a challenge. Embracing modern technology can empower small businesses. It can help them thrive in a digital era. Yet many of them don’t keep up with modernization. For example, over 30% of small businesses haven’t upgraded systems in 4+ years. Some of the reasons SMBs don’t upgrade their tech include: Limited funding Unsure how to modernize technology Stuck in the “old way is fine” mentality The benefits of upgrading technology are many. One study found the following. That 45% of businesses modernizing tech saw improved ROI for IT investments. Other important benefits include improved employee retention and decreased cybersecurity risk. Not to mention the productivity and time-saving advantages. Is your small business looking to modernize its workforce technology? Computer Corner in Albuquerque has some steps to get you started. Assess Your Current Technology Landscape The first step in any technology modernization initiative is to conduct an assessment. You need to fully understand your current technological infrastructure. Identify existing strengths and weaknesses. As well as outdated systems and areas where technology could enhance business processes. Understanding your starting point is crucial. It helps in developing a targeted and effective modernization strategy. Align Technology Goals with Business Objectives Technology should not be an isolated component. But rather, a strategic enabler aligned with your business goals. Clearly define how technology can support and enhance your business objectives. Whether it's improving customer engagement. Or streamlining internal processes and expanding market reach. Ensure that your technology modernization efforts align with your overarching business vision. Focus on Cloud Adoption The cloud has emerged as a game-changer for businesses of all sizes. Embracing cloud technologies can offer small businesses several benefits. These include scalability, flexibility, and cost-effectiveness. Consider migrating key applications and data to cloud platforms. This can enhance accessibility, collaboration, and data security. Cloud solutions can also simplify software updates and maintenance. This frees up resources for other strategic initiatives. Invest in Collaborative Tools Effective communication and collaboration are essential for small businesses. Invest in collaborative tools and platforms. These ease seamless interaction among team members, regardless of their physical location. Examples are video conferencing, project management, and document sharing tools. These tools can enhance teamwork and productivity. This fosters a cohesive work environment even in remote or hybrid setups. Look at Cybersecurity Measures There is an increasing prevalence of cyber threats. So, cybersecurity should be a top priority for small businesses undergoing technology modernization. Put in place robust cybersecurity measures. Focus on protecting sensitive data and customer information. As well as your critical business assets. Cybersecurity measures include: Firewalls Antivirus software Regular security updates Employee training Threat identification & response Embrace Mobile-Friendly Solutions In a world where mobility is paramount, adopting mobile-friendly solutions is key. Ensure that you've optimized business applications and platforms for mobile use. This allows employees to work efficiently from various devices. This enhances flexibility. It also accommodates the evolving expectations of the workforce. Employees value the ability to work on the go. Look at Remote Work Options The global shift towards remote work has accelerated. Small businesses should prepare to embrace flexible work arrangements. Modernize your technology infrastructure to support remote work options. These provide employees with the tools and connectivity they need. As well as helping them maintain productivity outside of the traditional office environment. Consider Automation for Efficiency Automation can significantly improve operational efficiency for small businesses. Identify repetitive, time-consuming tasks. These can often be automated to streamline workflows. Look at things like customer service chatbots and automated invoicing systems. Embracing automation can free up valuable human resources. As well as reduce the risk of errors in routine tasks. Provide Ongoing Training and Support Introducing new technologies requires commitment. A commitment to ongoing training and support for your workforce. Ensure that employees have the necessary skills to leverage the new tools effectively. This may involve providing training sessions. As well as creating user-friendly guides. And offering a support system to address any issues that may arise during the transition. Watch and Adapt to Evolving Technologies Technology is a dynamic field. Staying ahead requires a commitment to watching and adapting to emerging trends. Regularly assess the technology landscape. Work with your IT provider. We'll help you identify new solutions that could benefit your business. A proactive approach to staying current ensures your small business remains competitive. Need Help Upgrading Your Workforce Technology? Workforce technology modernization is not a one-size-fits-all endeavor. It's a strategic journey that requires careful planning. As well as alignment with business objectives. By embracing these practical strategies, small businesses can leverage technology. And use it to enhance their operational capabilities. They also position themselves for sustained success in the digital age. Need help with workforce technology modernization? Contact a Computer Corner Tech Advisor today, we'd love to help. Article used with permission from The Technology Press.

  • Data breaches are on the rise!

    The numbers have hit an all-time high in 2023. Our latest article delves into the biggest incidents, lessons learned, and how to protect your data. The battle against cyber threats is an ongoing challenge. Unfortunately, 2023 has proven to be a watershed year for data breaches. Data compromises have surged to an all-time high in the U.S. This is based on data from the first 9 months of the year. Meaning that numbers will only end up higher for the year. The last data breach record was set in 2021. That year, 1,862 organizations reported data compromises. Through September of 2023, that number was already over 2,100. In Q3 of 2023, the top data compromises were: HCA Healthcare Maximus The Freecycle Network IBM Consulting CareSource Duolingo Tampa General Hospital PH Tech This data underscores the relentless efforts of cybercriminals to exploit vulnerabilities. As well as access sensitive information. Let’s take a look at the main drivers of this increase. And the urgent need for enhanced cybersecurity measures. 1. The Size of the Surge The numbers are staggering. Data breaches in 2023 have reached unprecedented levels. They've increased significantly compared to previous years. The scale and frequency of these incidents is concerning. They emphasize the evolving sophistication of cyber threats. As well as the challenges organizations face in safeguarding their digital assets. 2. Healthcare Sector Under Siege One of the most disturbing trends is the escalating number of breaches in healthcare. Healthcare organizations are the custodians of highly sensitive patient information. As a result, they’ve become prime targets for cybercriminals. The breaches jeopardize patient privacy. They also pose serious risks to the integrity of medical records. This creates a ripple effect that can have long-lasting consequences. 3. Ransomware Reigns Supreme Ransomware attacks continue to dominate the cybersecurity landscape. Cybercriminals are not merely after data. They are wielding the threat of encrypting valuable information. Then demanding ransom payments for its release. The sophistication of ransomware attacks has increased. Threat actors are employing advanced tactics to infiltrate networks and encrypt data. They are also using many different methods to extort organizations for financial gain. 4. Supply Chain Vulnerabilities Exposed Modern business ecosystems have an interconnected nature. This has made supply chains a focal point for cyberattacks. The compromise of a single entity within the supply chain can have cascading effects. It can impact several organizations downstream. Cybercriminals are exploiting these interdependencies. They use vulnerabilities to gain unauthorized access to a network of interconnected businesses. 5. Emergence of Insider Threats External threats remain a significant concern. But the rise of insider threats is adding a layer of complexity. It's added to the already complex cybersecurity landscape. Insiders inadvertently contribute to data breaches. Whether through malicious intent or unwitting negligence. Organizations are now grappling with a challenge. They need to distinguish between legitimate user activities and potential insider threats. 6. IoT Devices as Entry Points The proliferation of Internet of Things (IoT) devices has expanded the attack surface. There’s been an uptick in data breaches originating from compromised IoT devices. These connected endpoints range from smart home devices to industrial sensors. They are often inadequately secured. This provides cyber criminals with entry points to exploit vulnerabilities within networks. 7. Critical Infrastructure in the Crosshairs Critical infrastructure has become a target of choice for cyber attackers. This includes energy grids, water supplies, and transportation systems. The potential consequences of a successful breach in these sectors are often financial. But that’s not all. They can also extend to public safety and national security. As cyber threats evolve, safeguarding critical infrastructure has become an urgent imperative. 8. The Role of Nation-State Actors Geopolitical tensions have spilled into the digital realm. Nation-state actors are increasingly playing a role in sophisticated cyber campaigns. These actors are often driven by political motives. They use advanced techniques to compromise sensitive data and disrupt operations. This is to advance their strategic interests in the global cyber landscape. 9. The Need for a Paradigm Shift in Cybersecurity The surge in data breaches underscores the need to rethink cybersecurity strategies. It's no longer a question of if an organization will be targeted but when. Proactive measures include: Robust cybersecurity frameworks Continuous monitoring A culture of cyber awareness These are essential for mitigating the risks posed by evolving cyber threats. 10. Collaboration and Information Sharing Collaboration among organizations and information sharing within the cybersecurity community are critical. Especially as cyber threats become more sophisticated. Threat intelligence sharing enables a collective defense against common adversaries. This allows organizations to proactively fortify their defenses. They do this based on insights gained from the broader cybersecurity landscape. Protect Your Business from Devastating Data Breaches The surge in data breaches in 2023 serves as a stark reminder. It reminds us of the evolving and pervasive nature of cyber threats. There is an urgent need for heightened cybersecurity awareness and robust defensive measures. As well as a commitment to adapt to the ever-changing tactics of cybercriminals. Need help protecting your business? Contact a Computer Corner Tech Advisor today to schedule a chat. Article used with permission from The Technology Press.

  • Cybersecurity is not just a cost...

    it's an investment with tangible returns. Discover practical ways to showcase the real value of cybersecurity within your organization. You cannot overstate the importance of cybersecurity. Especially in an era dominated by digital advancements. Businesses and organizations are increasingly reliant on technology to drive operations. This makes them more susceptible to cyber threats. 66% of small businesses are concerned about cybersecurity risk. Forty-seven percent lack the understanding to protect themselves. This leaves them vulnerable to the high cost of an attack. Conveying the tangible value of cybersecurity initiatives to decision-makers can be challenging. The need for protection is clear, but executives want hard data to back up spending. Computer Corner will help you explore strategies to effectively show the concrete benefits of cybersecurity measures. These can help you make the case for stronger measures at your company. As well as help you understand how your investments return value. How to Show the Monetary Benefits of Cybersecurity Measures Why does demonstrating the monetary value of digital security measures pose a challenge? The benefits of cybersecurity are often indirect and preventive in nature. This differs from tangible assets with direct revenue-generating capabilities. Investments in robust cybersecurity protocols and technologies are akin to insurance policies. They aim to mitigate potential risks rather than generate immediate financial returns. Quantifying the exact monetary value of avoided breaches or data loss can be elusive. These potential costs are hypothetical. They're also contingent on the success of the cybersecurity measures in place. Additionally, success is often measured by incidents that do not occur. This complicates efforts to attribute a clear monetary value. As a result, companies grapple with finding certain metrics. Ones that effectively communicate this economic impact. Below are several ways to translate successful cybersecurity measures into tangible value. 1. Quantifying Risk Reduction What's one of the most compelling ways to showcase the value of cybersecurity? It's by quantifying the risk reduction. Companies design cybersecurity initiatives to mitigate potential threats. By analyzing historical data and threat intelligence, organizations can provide concrete evidence. Evidence of how these measures have reduced the likelihood and impact of incidents. 2. Measuring Incident Response Time The ability to respond swiftly to a cyber incident is crucial in minimizing damage. Metrics that highlight incident response time can serve as a key indicator. They can illustrate the effectiveness of cybersecurity efforts. It’s also possible to estimate downtime costs. And then correlate those to a reduction in the time it takes to detect and respond to a security incident. This demonstrates potential savings based on faster response. The average cost of downtime according to Pingdom is as follows: Up to $427 per minute (Small Business) Up to $16,000 per minute (Large Business) 3. Financial Impact Analysis Cybersecurity incidents can have significant financial implications. Businesses can quantify the potential losses averted due to cybersecurity measures. Businesses do this by conducting a thorough financial impact analysis. This can include costs associated: Downtime Data breaches Legal consequences Reputational damage 4. Monitoring Compliance Metrics Many industries have regulatory requirements for data protection and cybersecurity. Demonstrating compliance with these regulations avoids legal consequences. It also showcases a commitment to safeguarding sensitive information. Track and report on compliance metrics. This can be another tangible way to exhibit the value of cybersecurity initiatives. 5. Employee Training Effectiveness Human error remains a significant factor in cybersecurity incidents. Use metrics related to the effectiveness of employee training programs. This can shed light on how well the company has prepared its workforce. Prepared it to recognize and respond to potential threats. A well-trained workforce contributes directly to the company’s cybersecurity defenses. 6. User Awareness Metrics Beyond training effectiveness, there are user awareness metrics. These gauge how well employees understand and adhere to cybersecurity policies. Use metrics such as the number of reported phishing attempts. As well as password changes and adherence to security protocols. These metrics provide insights into the human element of cybersecurity. 7. Technology ROI Investing in advanced cybersecurity technologies is a common practice. Showcasing the return on investment (ROI) can be a powerful way to show value. Use metrics that assess the effectiveness of security technologies. Specifically, in preventing or mitigating incidents. Such as the number of blocked threats. This can highlight the tangible benefits. 8. Data Protection Metrics For organizations handling sensitive data, metrics related to data protection are paramount. This includes monitoring the number of data breaches prevented. As well as data loss incidents and the efficacy of encryption measures. Show a strong track record in protecting sensitive information. This adds tangible value to cybersecurity initiatives. 9. Vendor Risk Management Metrics Many organizations rely on third-party vendors for various services. Assessing and managing the cybersecurity risks associated with these vendors is crucial. Metrics related to vendor risk management showcase a comprehensive approach to cybersecurity. Such as the number of security assessments conducted. Or improvements in vendor security postures. Schedule a Cybersecurity Assessment Today Demonstrating the tangible value of cybersecurity starts with an assessment. One that uncovers the status of your current security measures. Knowledge is power when fostering a culture of security and resilience. Contact a Computer Corner Tech Advisor to schedule your assessment today. Article used with permission from The Technology Press.

  • Unlock the full potential of AI in your workplace!

    Foster a collaborative and ethical environment while enhancing productivity with these 9 valuable tips on setting up AI rules. Artificial intelligence (AI) is a powerful tool. It can enhance the productivity, efficiency, and creativity of your staff. But AI also comes with some challenges and risks. Businesses need to address and manage these to use AI effectively. Establishing clear and ethical guidelines, or "AI rules," for staff interaction is essential. Otherwise, you may not know when AI is being used for business data. Employees may also be scared to use AI without direction. This can leave them missing out on incredible time savings. 64% of businesses expect AI to increase productivity. In this article, Computer Corner will share some tips for setting up AI rules for your staff. These tips can help you harness the benefits of AI while avoiding the pitfalls. Define the scope and purpose of AI use. Before you introduce AI to your staff, you need to have a clear vision. Know what you want to achieve with AI. As well as how it aligns with your business goals and values. You also need to communicate this vision to your staff. Explain how AI will support their work and improve their outcomes. This will help you set realistic expectations and avoid confusion or frustration. Establish ethical principles and guidelines. AI can have significant impacts on your staff, customers, and partners. As well as society at large. So, you need to ensure that your AI use is ethical, fair, transparent, and accountable. You can do this by developing a set of ethical principles and guidelines. They should reflect your organizational culture and values. As well as follow relevant laws and regulations. You also need to educate your staff on these guidelines and track their compliance. Involve stakeholders in the decision-making process. AI rule-setting should not be a top-down process. Involve key stakeholders, including employees, in the decision-making process. Gather insights from different departments and roles. This helps ensure that AI rules are reflective of diverse perspectives. This collaborative approach enhances the quality of the rules. It also fosters a sense of ownership and engagement among staff members. Assign roles and responsibilities. AI is not a magic solution that can replace human judgment and oversight. You still need to have a clear division of roles and responsibilities. This would be between your staff and the AI systems they use. You should define who handles the following AI system tasks: Design Development Deployment Maintenance Auditing Updating You should also define who is accountable for the outcomes and impacts of AI use. Ensure that you support your staff with training, enablement, and change management. Provide training and support. Empower your staff with the skills necessary to work effectively alongside AI. Offer comprehensive training programs. They should cover the basics of AI technology. As well as its applications within the organization and guidelines for AI interaction. Providing ongoing support ensures that employees feel confident. As well as capable in their roles within an AI-enhanced environment. Ensure data security and privacy. AI systems often rely on vast amounts of data. As such, emphasize robust data security and privacy measures. Clearly communicate the steps taken to safeguard sensitive information. Adhere to data protection regulations. Establish a robust cybersecurity framework. One that protects both employee and organizational data from potential breaches. Put a feedback loop in place. Create a system for gathering feedback from employees about their interactions with AI. This feedback loop serves as a valuable mechanism. It helps with identifying areas of improvement and refining AI rules. As well as addressing any concerns or challenges that arise during implementation. Actively listen to employee feedback to foster a culture of continuous improvement. Review and update your AI rules regularly. AI is a dynamic and evolving field. It requires constant adaptation and improvement. You cannot set up your AI rules once and forget about them. You need to review and update these rules regularly. This is to ensure that they are still relevant and effective. As well as aligned with your business goals and values. You also need to evaluate the performance, outcomes, and impacts of your AI use. Use this information to make adjustments as needed. Encourage a growth mindset. Foster a culture of curiosity and a growth mindset within your organization. Encourage employees to embrace AI as a tool for augmentation. But not a replacement. Communicate that AI is here to enhance their capabilities and streamline processes. It allows them to focus on more strategic and creative aspects of their roles. Get Expert Guidance with an AI Transformation. AI can be a game-changer for your business. That is if you use it wisely and responsibly. By following these tips, you can set up AI rules for your staff. Rules that can help you leverage the power of AI while minimizing the risks. Need an expert guide for a digital or AI transformation? Contact a Computer Corner Tech Advisor today to schedule a chat. Article used with permission from The Technology Press.

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